TCM Restoration & Cleaning Blog

Choosing a Great Carpet Cleaning Company

Occasionally our company will get a call from a client to come clean their carpets right after they have had them cleaned by another company.    The poor client thought they would get clean carpets and that they were getting a good deal.  Unfortunately they discovered it was no deal at all.

To save you from making the same mistake….you should know…..

When choosing a carpet cleaning company you should check to see if they have references available for you.   We keep folders full of rave reviews from our clients and testimonials on our website for anyone to see.   If a company has many happy, pleased customers chances are pretty good that you will also be one of them!

You should also know what experience and education the company has for all of their cleaning services.  How long has the company been in business?  Is the company IICRC trained and certified? (Institute of Inspection, Cleaning and Restoration Certification -the world’s most recognized certification organization for carpet and upholstery cleaners)  The company should be trained and familiar with all kinds of carpet and fabric types.  You should want the very best expertise for your furniture, carpet and area rugs so make sure the company has IICRC certification.

Another thing you should know about is what method of cleaning the company uses.  My previous post was just about that.   We recommend the Hot Water Extraction or Steam Method because we know that is the best method to use for our clients.

Be wary of choosing a company on price.  A cheap price will get you what you pay for.  Most likely a “cheap brush the dirt off cleaning”of your carpet.   Unfortunately there are also unethical, “bait & switch” companies out there that will tell you one price to begin with and then later give you a much higher price for their services.    The company you choose should be able to give you an exact price quote before services are even started.   You can find pre-screened ethical carpet cleaners for your area at Ethical Services.

Lastly the cleaning company should offer you a guarantee. Far too often service companies are not willing to stand behind their work. Our guarantee to our clients is that if they are not completely thrilled with the cleaning experience they receive from us, we will come back to their location at no charge and no obligation to make things right. If they are still unimpressed, we will offer them a 100% refund.  A carpet cleaning company should be able to stand behind their work and offer a 100% guarantee for your satisfaction.  Don’t YOU think?

February 27, 2008 - Posted by | Anchorage, carpet cleaning, Wasilla, Wasilla Carpet Cleaning | , , , , , , , , ,

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