TCM Restoration & Cleaning Blog

Beware of Bait and Switch Carpet Cleaners

I thought I’d share a post I came across this morning from Blonde Mom’s Blog :

 I’ve been dreaming about something hot and steamy. No, not a Krystal cheeseburger, although oh my Lord those hit the spot sometimes, but I dreamed in the past few weeks about getting our carpets steam cleaned.

Lo and behold our little community coupon pack arrived in the mail last week, you know, the ones with the dry cleaning coupons and the air duct cleaning specials and the two for one burrito deals at the corner Mexican joint. After my bout with influenza and carrying our lame Bissell carpet shampooer to its final resting place on the curb over the holidays, I decided to have someone come out and clean our carpet Saturday when temperatures finally rose to springlike highs. As hubby noted last week, I am suffering from serious spring fever and the only thing that will cure it is a few trips to Home Depot and doing some significant deep cleaning to our house, or paying someone else to do that deep cleaning.

I knew the “five rooms cleaned for $39.95″ coupon was too good to be true, but honestly I couldn’t remember the last time we had had our carpet professionally cleaned. Oh sure, I’ve rented one of those carpet doctor cumbersome monstrosities over the past couple of years and our Bissell cleaner worked fine a few times before it keeled over, but it’s been a few years since I actually paid a quote unquote professional to clean the carpet for us and between two very active little girls and two dogs, the seven-year-old Berber in our den has seen better days.

The guy pulled into the driveway in a beater Saturn and yes he may very well have strategically placed a Bible in the back windshield for me to see plain as day, but he totally sold me on the before and after patch he cleaned both with and without the deep scrubbing compound as well as the sanitizing and deodorizing agent. I got him down to a reasonable price after he quoted me a price nearly six times the amount of the coupon. Granted I had also asked about rug cleaning service for Miss A’s bedroom rug and it included that fee, but still, but I only slightly exaggerated and told him hubby would die (more like kill me) if I spent a fortune on cleaning our carpet and a lifetime maintenance plan when we are saving for hardwood floors in our den and kitchen. Although the final bill was $140, he worked for nearly four hours and the house, especially our downstairs bonus room slash doggie apartment, no longer smells like a wet dog or bag of Fritos if you stand in just the right spot.

I don’t think he was trying to scam me, just merely trying to make a living cleaning carpets, but I’ll admit I did a bit of evil withholding when he asked if the mystery faint stain in front of the TV was from our pets and I replied, “No, it’s not from the dogs…it’s a kid stain…you really don’t want to know what it is.”

Don’t let what happened to Blonde Mom happen to you!  Blonde Mom thought she was getting a good deal from a special coupon offered of “5 rooms cleaned for $39.95” and ended up having to pay much more.  She ended up paying over 3 times more than her coupon price after talking him down his 6 times the coupon price.  That’s insane!!  Even though she seemed happy with her cleaning she didn’t get a thorough deep down cleaning of her carpet.  There is no way she could have with a guy bringing in a portable from a Saturn.   She thought the guy cleaning was just trying to make a living and from a business stand point cleaning 5 rooms for $39.95….well…for us we couldn’t do it and we’d be out of business.  So would this guy and that is why he charged more.

I mentioned in my last post Choosing a Great Carpet Cleaning Company  that you should be able to get an upfront, exact quote of the services you’ll have done.  There should be no hidden surprises.  Think about it… You wouldn’t barter or negotiate for any other service.  Could you imagine negotiating with your Doctor, Mechanic of Hair Stylist??  Your Carpet Cleaning  Company should be just as professional and should be no different.

March 3, 2008 - Posted by | Anchorage Carpet Cleaning, carpet cleaning, Wasilla Carpet Cleaning | , , , ,

1 Comment »

  1. It is always great to share the innovative ideas with others on our demand.That is the main way for the people to know about the good types of techniques to equip it.

    Comment by Bissell Carpet Cleaners | July 9, 2010 | Reply


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