TCM Restoration & Cleaning Blog

Another Happy Client

We love helping our clients & strive to always give the best customer service ….

Dear Mr. Hongslo,

“In late October, we returned home from a 4-day visit to family in Washington to find a broken hot water pipe in our downstairs utility room and a completely flooded basement level.  It was early Sunday evening when we discovered the disaster and were desperate to handle the situation.  I knew we did not have the equipment or resources to deal with the problem and went to the yellow pages for help.  The first seven restoration companies I called did not answer their phone.  My eighth call was to TCM and was answered by one of  your Project Managers, Mr. Ron Farnsworth. Ron told me he would have a team to our house in just over an hour.  Much to my relief, Ron and his crew did in fact arrive in about an hour and immediately took control of the situation, vacuuming up water, moving furniture and valuables to sage dry areas, removed damaged flooring and planning how to save the sheetrock on the walls of the lower level of my house.  For the next three days Ron and his crew brought in specialized equipment to dry the walls, and helped plan the complete restoration of the downstairs, all the while making measures to allow my wife and I to stay in our home.  Within a short number of weeks Ron had arranged subcontractors to restore our home with new flooring, repairing wall paper, replacing doors and trim, etc.  All work was conducted in a very professional manner and was of very high quality.  I want to thank Ron and TCM for all the efforts to make a disastrous situation bearable for my wife and me, and for making our house our home again.  I have rarely experienced such outstanding service from a service provider.”  

Sincerely, Bud Alto

February 10, 2011 - Posted by | water damage | , , , , , , , , , ,

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